Privacy policy

Last updated: 31 July 2026

Niya Store operates niyastore.in. This Privacy Policy explains what personal information we collect, how we use it, when it may be shared and the choices available to you when you visit our website, place an order or communicate with us.

Information we collect

Depending on how you use our website and services, we may collect:

Your name, email address and telephone number;
Billing and delivery addresses;
Products ordered, payment status, transaction details, returns and refunds;
Account details and preferences, where an account is created;
Customer-support messages, reviews and other communications;
IP address, browser, device identifiers and website usage information;
Cookie, analytics and advertising interaction data; and
Any other information you voluntarily provide to us.

Payment credentials are processed by authorised payment providers. Niya Store does not ordinarily receive or store your complete card number, CVV, UPI PIN, card PIN or banking password.

How we use information

We may use personal information to:

Process, confirm and deliver orders;
Collect and verify payments;
Provide order, dispatch and delivery updates;
Confirm Cash on Delivery orders;
Provide customer support;
Process eligible returns, replacements and refunds;
Detect, investigate and prevent fraud or misuse;
Improve our website, services and product selection;
Measure website and advertising performance;
Send promotional communications where permitted or where you have chosen to receive them;
Maintain business, tax and accounting records; and
Comply with applicable legal obligations.

Cookies and similar technologies

Our website uses cookies and similar technologies for functions including the shopping cart, checkout, account access, security and website performance.

We may also use analytics and advertising technologies provided by services such as Shopify and Meta to understand website visits, measure advertising performance and display relevant advertising.

Where required, you may control non-essential cookies through the consent options displayed on the website. You may also restrict cookies through your browser settings, although doing so may affect website functionality.

How we share information

We may share information with service providers only where reasonably necessary to operate Niya Store, including:

Shopify, which hosts and powers our online store;
Payment gateways and payment-processing partners;
Product suppliers and fulfilment partners;
Courier and logistics companies;
Email, SMS, telephone and WhatsApp communication providers;
Analytics and advertising providers;
Fraud-prevention and security providers;
Accountants, legal advisers and other professional advisers; and
Government authorities where disclosure is required by applicable law.

We may also disclose information when reasonably necessary to protect customers, prevent fraud, enforce our terms or defend our legal rights.

Some service providers may process information outside India. Where applicable, we use reasonable contractual, technical and organisational safeguards and follow legal restrictions relating to cross-border processing.

Marketing communications

Where permitted, we may send product updates, promotions and offers by email, SMS or WhatsApp.

You may opt out of promotional communications by using the unsubscribe facility provided or by contacting us.

Even after opting out of marketing, you may continue to receive transactional communications concerning an order, delivery, account, return, refund or customer-support request.

Data retention and security

We retain personal information only for as long as reasonably necessary to:

Complete orders and provide customer support;
Administer returns and refunds;
Prevent fraud;
Resolve disputes; and
Meet applicable legal, tax and accounting requirements.

We use reasonable administrative, technical and organisational safeguards. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your choices and rights

Subject to applicable law, you may:

Request information about the personal data we hold;
Request correction of inaccurate or incomplete information;
Request deletion where retention is no longer necessary or legally required;
Withdraw consent where processing is based on consent;
Opt out of promotional communications; or
Raise a grievance about how your personal data is handled.

We may need to verify your identity before completing a request.

Children

Niya Store is intended for adults. We do not knowingly solicit personal information from children or permit a child to place an order without the involvement of a parent or lawful guardian.

If you believe a child has provided personal information to us, please contact us.

Third-party websites

Our website may contain links to websites operated by third parties.

The privacy practices of those websites are governed by their own policies. Niya Store is not responsible for websites or services that we do not control.