Shipping policy

Last updated: 31 July 2026

This Shipping Policy applies to orders placed through niyastore.in. Niya Store currently delivers to serviceable addresses within India.

Order processing

Orders are normally processed within 1–3 working days after order confirmation.

Orders placed on Sundays, public holidays or during major promotions may require additional processing time.

Cash on Delivery orders may be confirmed through a phone call, WhatsApp message or OTP before dispatch. An order may be held or cancelled if we are unable to confirm it.

Estimated delivery time

Most orders are expected to be delivered within 4–10 working days after dispatch.

Delivery to remote or restricted-service locations may take up to 14 working days.

Delivery timelines shown on the website, at checkout or in order communications are estimates and not guarantees. Delays may occur because of courier capacity, weather, public holidays, local restrictions, address problems or circumstances beyond our reasonable control.

Shipping charges

Any applicable delivery charge, Cash on Delivery fee or free-shipping offer will be displayed before you complete checkout.

No undisclosed delivery fee will be added after an order has been placed.

Tracking

Where tracking is available, the tracking details will be shared by email, SMS or WhatsApp after dispatch.

Courier tracking information may take up to 48 hours after dispatch to begin showing movement.

Separate packages

Products from the same order may occasionally be shipped separately and delivered on different dates.

The customer will not be charged an additional delivery fee solely because Niya Store divides an order into multiple packages.

Correct delivery information

Customers are responsible for providing:

A complete delivery address;
The correct PIN code;
A valid and reachable telephone number; and
Any landmark or delivery instruction reasonably needed by the courier.

Contact us immediately if an address needs correction. Address changes cannot be guaranteed after an order has been dispatched.

Delivery attempts and returned parcels

The courier may contact the customer before attempting delivery.

If a parcel is returned because the address was incorrect or incomplete, the customer was repeatedly unavailable, the customer refused delivery, or the customer could not be contacted, any subsequent re-shipment may require payment of the actual additional shipping cost.

Repeated refusal of confirmed Cash on Delivery orders may affect the future availability of Cash on Delivery for that customer or address.

Delayed or lost orders

If tracking has not updated for an unusual period or an order has not arrived within the estimated delivery period, please contact us with the order number.

We will raise the matter with the courier and provide an update after receiving information from the courier partner.

Damaged or tampered package

If a parcel appears visibly damaged, open or tampered with at delivery, you may refuse to accept it.

Whether or not the external package appears damaged, record a clear, continuous and unedited unboxing video before opening the package. This video is required for a damaged-product or incorrect-product return claim.

Return eligibility is governed by our Return and Refund Policy.