Refund policy

Last updated: 31 July 2026

At Niya Store, returns are accepted only when a product is delivered in a damaged condition or when the product delivered is different from the product ordered.

Please read this policy carefully before placing an order.

Eligibility for return

A return request will be accepted only if:

The product was damaged when delivered; or
An incorrect product was delivered.

We do not accept returns or exchanges for reasons including:

You changed your mind;
You no longer want or need the product;
You did not like the product, colour, design, size, material or quality;
The product did not meet personal expectations;
You ordered the wrong product or variant;
Minor differences in colour caused by lighting, photography or screen settings;
Minor variations in packaging that do not affect the product;
The product has been used, washed, altered, installed, damaged or handled improperly after delivery.

Nothing in this policy limits any mandatory rights available to a customer under applicable Indian consumer law.

Three-day claim period

You must report an eligible damaged or incorrect product within 3 calendar days from the date of delivery.

Requests submitted after this period may not be accepted.

To raise a claim, contact us at:

Email: support@niyastore.in
Phone/WhatsApp: +91 9818666797

Please provide:

Your order number;
Your registered name and phone number;
A description of the problem;
Clear photographs of the product, shipping label and packaging; and
The required unboxing video.

Unboxing video requirement

A clear, continuous and unedited unboxing video is required for damaged-product and incorrect-product claims.

The recording should:

Begin before the external package is opened;
Clearly show the shipping label and sealed package;
Show the complete opening of the package without cuts or pauses;
Clearly show the product received and the reported damage or discrepancy.

Videos recorded after the package has already been opened, edited videos, incomplete recordings or videos in which the shipping label and issue cannot be clearly seen may not be accepted as evidence.

The unboxing video helps us establish whether the damage or discrepancy existed at the time of delivery.

Claim review

Submitting a claim does not automatically guarantee approval. Our support team will examine the order details, photographs and unboxing video.

We may request additional information where reasonably necessary to verify the claim.

If the claim is approved, we will arrange a reverse pickup where pickup service is available. The product must be returned with its original packaging, accessories, manuals, tags and any complimentary items received with it.

If reverse pickup is unavailable at the delivery location, our team will provide alternative return instructions.

Replacement

Where stock is available, we may offer a replacement for an approved damaged or incorrect product.

If a replacement is unavailable, or if you prefer a refund after an eligible claim is approved, a full refund will be processed in accordance with the section below.

Refund amount and timeline

Approved claims are eligible for a 100% refund of the amount paid for the affected product, including the original delivery charge attributable to that product, if any.

The refund will be initiated only after the returned product has been received or collected and the claim has been verified.

Approved refunds will be initiated within 7 working days from the date the returned product is picked up.

After we initiate the refund, your bank, card issuer, UPI provider or payment service may require additional time to reflect the amount in your account.

For Cash on Delivery orders, we may request verified bank-account or UPI details to process the refund. Niya Store will never ask for your OTP, UPI PIN, CVV, card PIN or banking password.

Failed pickup

The customer must keep the approved return properly packed and available for collection.

If a pickup attempt fails because the customer is unavailable, the address is inaccessible, the product is not ready or the customer refuses to hand over the product, a further pickup attempt may be subject to courier availability.